Privacy Policy

Effective Date: January 24, 2026Last Updated: January 24, 2026

1Introduction

Welcome to Cluvo ("we," "our," or "us"). We are committed to protecting your personal data and your business intelligence. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS platform (the "Service").

2The Data We Collect

We collect data strictly to provide our forensic analysis service. This includes:

A. Account & Identity Data

  • Identity: First name, last name, email address.
  • Professional Info: Company name, role, and industry context.
  • Billing Information: Processed securely by our payment provider; we do not store full credit card numbers.

B. Customer Content (Your Uploads)

This is the data you upload for analysis:

  • Media Files: Audio and video recordings of interviews.
  • Transcripts: Text files or pasted text from conversations.
  • Metadata: Speaker labels (e.g., "Speaker A", "Speaker B") and project names.
  • AI Outputs: The analysis, grades, and insights generated by the Service.

C. Technical Usage Data

Connection logs, IP addresses, browser type, and usage statistics to ensure the security and performance of the Service.

3How We Use Your Data

We use your data for the following purposes:

  • Service Delivery: To transcribe audio, analyze text for biases, and generate reports.
  • Account Management: For authentication, billing, and customer support.
  • Service Improvement: To analyze aggregate usage patterns (e.g., feature popularity).
  • Security: To detect and prevent fraudulent activity.

infoImportant AI Disclaimer

We process your uploaded Customer Content (Audio and Transcripts) solely to provide the analysis you requested. We do not use your Customer Content to train our internal artificial intelligence models. Your proprietary data remains yours.

4Data Sharing & Sub-processors

To provide the Service, we may share data with trusted third-party service providers ("Sub-processors") who act on our behalf. We do not sell your data to third parties.

We may transfer data to the following categories of recipients:

  • Cloud Hosting & Infrastructure Providers: To host our servers, databases, and ensure secure storage.
  • AI & Natural Language Processors: To perform speech-to-text transcription and semantic analysis.
  • Payment Processors: To handle subscription billing and invoicing.
  • Analytics Providers: To understand website traffic and performance.

All Sub-processors are bound by strict Data Processing Agreements (DPAs) and confidentiality obligations. A detailed list of current Sub-processors is available upon specific request to contact@cluvoai.com.

5Data Retention

We retain your data only as long as necessary:

  • Customer Content: Retained for the duration of your active subscription. You may delete a specific Project or File at any time, which triggers a hard delete from our systems.
  • Account Data: Retained for the duration of the contract plus applicable legal limitation periods (typically 3 years after the last contact).
  • Billing Records: Retained for 10 years to comply with French accounting laws.

6International Transfers

As a company based in France, we primarily store data within the European Union (EU). However, some of our Sub-processors (e.g., AI providers) may be located in the United States. In such cases, we ensure that transfers are protected by appropriate safeguards, such as the Standard Contractual Clauses (SCCs) approved by the European Commission.

7Security

We implement robust technical and organizational measures to protect your data, including:

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Encryption

Data encrypted at rest (AES-256) and in transit (TLS/HTTPS)

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Access Control

Strict limitations on infrastructure access

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Regular Audits

Periodic security reviews of code and infrastructure

8Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete data.
  • Request Erasure ("Right to be Forgotten") of your data.
  • Restrict Processing of your data under certain conditions.
  • Data Portability: Receive your data in a structured, standard format.

To exercise these rights, please contact us at contact@cluvoai.com.

9User Responsibility regarding Consent

You act as the Data Controller for the third-party data (e.g., recordings of interviewees) you upload. By using Cluvo, you certify that you have obtained all necessary valid consents from the individuals recorded in your files to process their data via AI tools. Cluvo disclaims all liability for non-consensual processing of third-party data uploaded by the User.

10Changes to this Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page indicates when the latest revisions were made. Continued use of the Service implies acceptance of the updated policy.

Questions?

If you have any questions about this Privacy Policy, please contact us:

mailcontact@cluvoai.com